Faq

OYO Hotel Times Square is located at 157 West 47th Street, New York, NY 10036. The main entrance is on West 47th Street. We are steps away from Times Square attractions and accessible from the 49th Street subway station.

We have a live Chatbot on our website. You can reach us by phone at 212-768-3700 or by email at [email protected]. Our front desk is open 24/7 for any questions.

Yes, the front desk at the OYO Hotel Times Square is open 24/7 for your convenience.

The staff at the OYO Hotel Times Square speak English and Spanish to assist guests during their stay.

You can book a reservation multiple ways. Directly on our website OYOTimesSquare.com, use our live Chatbot on our website or call 212-768-3700 or email [email protected]. Our Reservations Department is open 24 hours a day. We accept cash and credit cards (American Express, Visa, MasterCard, Discover, and JCB.)

Cancellation is 48 hours prior to arrival date before 3:00PM EST. One night's room rate and taxes are subject to be charged for refundable cancellations within that window.
Nonrefundable reservations will be non-cancellable, non-modifiable for the stay.

We suggest you look up the cancellation policy for the offer you are looking to reserve because the policy may vary.

Yes, OYO Hotel Times Square is family-friendly. Children are welcome and kids who are 12 years of age and under stay free, as long as they are accompanied by an adult 21 years of age or older and are occupying the same room under the same booking.

OYO Times Square is 100% pet-friendly! We welcome all guests with their pets to stay with us:

At time of check-in, a $100 non-refundable fee per pet per stay will be charged to the guest’s credit card for allowing the pet onto the property. Other fees may apply and be charged in the event of damage. Pets are not allowed to be unattended on property.

OYO Hotel Times Square is a 100% smoke-free property. In the event smoking is found in the room, incidentals will be applied towards the $400 plus tax per incident smoking fee.

Here is a breakdown of the charges in addition to the room rate:

Taxes: 14.75% + $3.50 per night (subject to change)
Facilities Fee: $44.75 per night (including tax)
Refundable Deposit: $100 per day, collected at check-in
Smoking Fee: $400 plus tax PER INCIDENT, applied only if smoking is detected in the room
Our FAQ page has additional details for each of these charges.  

Taxes are 14.75% + $3.50 New York occupancy tax per night per room (subject to change without notice)

The hotel charges a facilities fee of $39 plus tax ($44.75 after tax per night) per room, per night, in addition to the room rate. The fee provides the following services:

• Luggage storage prior to arrival & after departure (no overnight storage)
• In-room mini fridge and/or microwave upon request
• Complimentary wi-fi
• Complimentary local & long-distance phone calls from the guest room
• Access to an off-site fitness center - Millennium Broadway

This depends on how and where your reservation was made. We recommend reviewing your booking confirmation or contacting the travel provider or platform you used to make your reservation for specific details.

Yes, this can be paid either by using debit card or credit card at the time of check-in.

Credit card deposit: $100 per day. Full value will be obtained at the time of check-in. If you are unable to pay for the deposit, you will not be allowed to check-in. Cash deposit is NOT accepted.

In the event that smoking is detected in the room, a $400 plus tax PER INCIDENT smoking fee will be applied.

While most credit cards issued by US based banks take 5-7 business days, it can also depend on the issuing bank’s policies. INTERNATIONAL debit and credit cards may take up to 30 days or more depending on the bank. We suggest you contact your bank.

If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged full amount including taxes and fees. Certain exceptions may apply.

Check-in time is 3:00 PM EST
Check-out time is 12:00 PM EST (noon)

Check-in age is 21 years of age and older. Any guests under the age of 21 will not be permitted to check into the hotel.

A Government issued ID as well as a valid credit card is required at check-in.

We will hold your room for the entire first night of your reservation up until 2 AM EST, even for late arrivals. For a smooth late check-in process, we highly recommend informing us in advance of your estimated arrival time. You can reach out to us directly at [email protected].

Early check-in is based on availability and cannot be guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible.

Late check-out is based on availability, please reach out to our front desk and they will let you know if it is possible. Unrequested late check-out will be subject to an additional 50% of room rate prior to 3PM. Departures after 3:00 PM EST will be subject to an additional full night’s stay.

While not mandatory, we highly recommend visiting the front desk to check out. This allows for a quick and final review of your folio and ensures you receive a copy of your invoice immediately.

In our guestrooms, we provide access to High Speed Wi-Fi, USB ports, Flat screen TV, Hair dryer, In-room personal safe large enough for laptops, Iron and ironing board, Plush pillow-top beds with allergen-free pillows and duvet, Level luxury bath amenities.

You can make special requests by calling the hotel front desk and they can assist you with any possible requests.

Yes, wireless internet access is included in the facility fee and available in all guestrooms and public spaces.

Parking for OYO Hotel Times Square is available at the nearby iPark Parking Garage, located at 790 8th Avenue on the corner of 8th Avenue and West 49th Street, just a short 7-minute walk from the hotel. Guests may self-park at a daily rate of $40 for standard vehicles or $50 for SUVs, with prices subject to change without notice. Please note that in-and-out privileges are not permitted and the garage is independently operated, not managed by the hotel. Valet parking is not provided. Bookings are not required. Parking is subject to availability.

Yes. Guests of OYO Hotel Times Square enjoy access to a fitness center located off-site at the Millennium Broadway Hotel, approximately a 6-minute walk from the property at 145 West 44th Street. The gym is located on the 16th floor and is open 24/7.

To use the facility, please request a pass from the OYO Hotel Times Square front desk before heading over. Upon arrival at the Millennium Broadway, present both your pass and OYO Hotel Times Square room key card at their front desk for access to the fitness center.

The fitness center is equipped with cardio and weight machines; however, no training sessions or activity programs are available. Please note that  the pass obtained from the OYO Hotel Times Square must be returned to the hotel again at the front desk —failure to do so will result in a $25 charge to your room bill.

The hotel features Serendipity 3, located on the 1st floor and open daily from 8:00 am to 11:00 pm. Reservations are not required but are recommended, especially on weekends, and can be made by clicking here. There is no dress code, and menus are not available in rooms. Room service is not offered.

For any correspondence or inquiries, please email [email protected]. Guests who book the $25 Daily Dining Credit package can enjoy all of this with added value-available only at OYO Times Square.

Laundry/Valet services are available for a charge. Laundry price sheet is located in the guest room.

In-room mini fridge and/or microwaves are available upon request and upon availability at no additional charge. If you would like to reserve one, please contact our team at 212-768-3700 or [email protected], and we’ll be happy to check and get back to you on the availability. 

Cribs are available upon request at no additional charge. Please note that cribs are subject to availability. If you would like to reserve one, please contact our team at 212-768-3700 or [email protected], and we’ll be happy to check and get back to you on the availability. 

No, rollaway beds are not available at the OYO Hotel Times Square.

Yes, we do have a luggage holding area. As per our policy, guests are allowed to store luggage during the dates of their stay only. The hotel cannot hold onto luggage prior to arrival or post departure date at 10:00 PM. In addition, the hotel does NOT offer overnight storage.

OYO Times Square will accept packages for all arriving and in house guests. Packages should not be sent to the hotel until 7 days prior to the guest arrival. All packages that arrive prior to 7 days of arrival will be returned to sender. Packages received can be sent to the guest’s room upon arrival, the following day, or held at the front desk. Packages without a matching name to the reservation will be held for 7 days before being sent back to sender.

OYO Times Square will not store packages throughout the guest stay in the package room. All packages should be addressed to the name of the guest(s) registered on the reservation, followed by the complete address of the hotel. Please make sure you have the tracking number of your package in order to collect your package. If checking out, collect your package well in advance. For cancellations and package forwarding, additional charges may apply. Please note we do not hold regular mail.

• Packages (1-10 lbs.): $5
• Packages (10.1-30 lbs.): $10
• Packages (30.1-50 lbs.): $40
• Packages (50.1-75 lbs.): $80
• Packages (75.1 lbs. & up): $100

We will not accept packages larger than 100 lbs.
Please note if crates are shipped there, will be a fee for disposing of packaging materials.

Yes, the hotel is wheelchair accessible. The entrance, lobby, and elevators are designed to accommodate guests with mobility needs.

Yes. We offer a Standard Queen Accessible Room, designed to meet ADA requirements. This room includes features such as wider doorways, grab bars, an accessible bathroom with roll-in shower, and other mobility-friendly details. For more information and photos, please visit our Standard Queen Accessible Room page.

The hotel is just steps away from Times Square. We are also within walking distance to Port Authority or Penn Station if you need to catch a train to Long Island, New Jersey, Boston, Washington, DC, or any Amtrak destination. The Empire State Building, Macy’s Department Store, and Jacob K Javits Convention Center is a short cab ride away.

You may get in touch with our Concierge located in the hotel lobby or by email at [email protected]. They will be glad to assist you with information about attractions near the hotel and exciting places for you to visit and experience the city. They can also help you book tickets, arrange transportation, and provide personalized recommendations for your stay in New York City.

We do not provide a direct airport shuttle service. However, private airport transfers are available for a fee and can be arranged through our Bellman. To make a reservation, you may contact the Bellman in the hotel lobby or stop by the front desk, where our team will be happy to connect you with them.

We only offer a private transfer from the hotel to the airport. The vehicle used is an SUV. Please make a reservation with the Bellman
- To JFK International Airport: USD $100
- To La Guardia Airport (LGA): USD $80 
- To Newark Airport (EWR): USD $120  
Please note that rates are subject to change. To make a reservation, simply meet with our Bellman in the hotel lobby, or stop by the front desk and our team will be glad to connect you with them.

From any of New York City’s airports—JFK, LaGuardia, or Newark—guests have several convenient options to reach Times Square. Options include ride-share services (Uber, Lyft, etc)  and yellow taxi. Depending upon traffic, the commute time is approximately 45–60 minutes from JFK or Newark, and 30–40 minutes from LaGuardia. For a more budget-friendly option, guests can take public transit, such as the AirTrain and subway from JFK, or express buses from LaGuardia and Newark, which connect to Midtown Manhattan. Details of this can be obtained at the airport.

OYO Hotel Times Square is located about 0.9 miles (roughly a 20-minute walk) from Penn Station. Guests can easily walk, take a short taxi or rideshare (5–10 minutes depending on traffic), or use the subway—the 1, 2, or 3 train from Penn Station to Times Square–42 St leaves you just steps from the hotel.

OYO Hotel Times Square is located about 0.8 miles from Grand Central Terminal. Walk is approximately 20 minutes. Taxi is approximately 20 minutes depending on traffic. Subway – the S (Shuttle) train runs directly from Grand Central to Times Sq–42 St followed by a short walk to the hotel which in totality is approximately 15 minutes.

The OYO Hotel Times Square is approximately 0.7 miles from the Port Authority Bus Terminal. Walk is approximately 15 minutes. Taxi is approximately 10-20 minutes depending on traffic.

The closest subway stations are 49th Street (N, R, W lines), 47-50 Sts-Rockefeller Ctr (B, D, F, M lines) and Times Square–42nd Street (1, 2, 3, 7, A, C, E lines). All are within a 5-minute walk from the hotel. A standard subway fare in New York City is $2.90 per ride (subject to change). Guests may pay using a MetroCard or the contactless OMNY tap system with a credit/debit card or digital wallet. We recommend that you speak with our front desk or concierge on what transportation options would be best suited for your activities. To get information in advance, please contact us at 212-768-3700 or [email protected].

Please contact the front desk or email [email protected] to request your confirmation number or a copy of your folio. Please expect a response in 24 hours, excluding holidays.

Please reach out to the front desk or email [email protected] for assistance with any lost and found items.