FREQUENTLY ASKED QUESTIONS
Frequently asked questions: OYO Times Square
Where is the hotel located?
OYO Times Square
157 West 47th Street
New York, NY 10036
What are the check-in and check-out times?
Check-in time is 3:00 PM EST
Check-out time is 12:00 PM EST (noon)
How can i request late check-out?
Late check-out is based on availability, please reach out to our front desk and they will let you know if it is possible. Unrequested late check-out will be subject to an additional 50% of room rate prior to 3PM. Departures after 3:00 PM EST will be subject to an additional full night’s stay.
Can I request early check-in?
Early check-in is based on availability and cannot be guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible.
Will I be charged for an early departure?
If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged full amount including taxes and fees. Certain exceptions may apply.
What is the check-in age at the hotel?
Check-in age is 21 years of age and older. Any guests under the age of 21 will not be permitted to check into the hotel.
Can children stay for free?
Yes, guests who are 12 years of age and under stay free, as long as they are accompanied by an adult and are occupying the same room under the same booking.
Is my id/passport required at check-in?
A Government issued ID as well as a valid credit card is required at check-in.
What is the hotel’s cancellation policy?
Cancellation is 48 hours prior to arrival date before 3:00PM EST. One night's room rate and taxes are subject to be charged for refundable cancellations within that window.
Nonrefundable reservations will be non-cancellable, non-modifiable for the stay.
Does the hotel offer internet access?
Yes, wireless internet access is included in the facility fee and available in all guestrooms and public spaces.
What is included in the facility fee?
The hotel charges a facilities fee of $39 plus tax ($44.75 after tax per night) per room, per night, in addition to the room rate. The fee provides the following services:
- Access to an off-site fitness center
- Millennium Broadway
- Luggage storage prior to arrival & after departure (no overnight storage)
- In-room mini fridge and/or microwave upon request
- Complimentary wi-fi
- Complimentary local & long-distance phone calls from the guest room
What are the taxes?
Taxes are 14.75% + $3.50 New York occupancy tax per night per room (subject to change without notice).
What amenities do you have in your hotel?
In our guestrooms, we provide access to High Speed Wi-Fi, USB ports, Flat screen TV, Hair dryer, In-room personal safe large enough for laptops, Iron and ironing board, Plush pillow-top beds with allergen-free pillows and duvet, Level luxury bath amenities.
You can make special requests by calling the hotel front desk and they can assist you with any possible requests.
Does the hotel offer laundry services on-site?
Laundry/Valet services are available for a charge.
What is the hotel’s policy on pets?
OYO Times Square is 100% pet-friendly! We welcome all guests with their pets to stay with us:
- At time of check-in, a $100 non-refundable fee per pet per stay will be charged to the guest’s credit card for allowing the pet onto the property. Other fees may apply and be charged in the event of damage
Are microfridges/minibars available in all rooms?
Micro-fridges are available upon request.
Is parking available?
Parking is available at iPark Parking Garage located on 790 8th Avenue (corner of 8th Ave & W49th Street). If you’d like to park using valet service, standard car is $50 per day and SUV is $60 per day. Self-Park is also available if you’d like to park directly at the garage for cost of $40 per day and SUV at $50 per day. In and Out privileges are not allowed. Please call the garage at (646) 368-9228 with your estimated time of arrival to ensure timely pickup of your car if you would like to use valet as an option.
How do I book a reservation and how do I pay for it?
You can book a reservation and check rates directly online or by calling 212.768.3700 or emailing email@example.com. Our Reservations Department is open 24 hours a day. We accept cash and credit cards (American Express, Visa, MasterCard, Discover, and JCB).
What are the nearby landmarks and places of interest?
The hotel is just steps away from Times Square. We are also within walking distance to Port Authority or Penn Station if you need to catch a train to Long Island, New Jersey, Boston, Washington, DC, or any Amtrak destination. The Empire State Building, Macy’s Department Store, and Jacob K Javits Convention Center is a short cab ride away.
Whom do I get in touch with to know more about nearby attractions and places of interests?
You may get in touch with our Concierge located in the hotel lobby. They will be glad to assist you with information about attractions near the hotel and exciting places for you to visit and experience the city.
Does OYO Times Square handle packages for guests? Is there a charge by the hotel to handle packages?
OYO Times Square will accept packages for all arriving and in house guests. Packages should not be sent to the hotel until 7 days prior to the guest arrival. All packages that arrive prior to 7 days of arrival will be returned to sender. Packages received can be sent to the guest’s room upon arrival, the following day, or held at the front desk. Packages without a matching name to the reservation will be held for 7 days before being sent back to sender. OYO Times Square will not store packages throughout the guest stay in the package room. All packages should be addressed to the name of the guest(s) registered on the reservation, followed by the complete address of the hotel. Please make sure you have the tracking number of your package in order to collect your package. If checking out, collect your package well in advance. For cancellations and package forwarding, additional charges may apply. Please note we do not hold regular mail.
- Packages (1-10 lbs): $5
- Packages (10.1-30 lbs.): $10
- Packages (30.1-50 lbs.): $40
- Packages (50.1-75 lbs.): $80
- Packages (75.1 lbs. & up): $100
- We will not accept packages larger than 100 lbs
- Please note if crates are shipped there will be a fee for disposing of packaging materials
Does the hotel have a baggage holding area? Is there a fee?
Yes, we do have a luggage holding area. As per our policy, guests are allowed to store luggage during the dates of their stay only. The hotel cannot hold onto luggage prior to arrival or post departure date at 10:00 PM. In addition, the hotel does NOT offer overnight storage.
Does the hotel require any kind of deposit prior to checking in?
Yes, this can be paid either by debit card or credit card.
Credit card deposit: $100 per day. Full value will be obtained at check-in time.
Cash deposit: Not accepted
In the event smoking is found in the room, incidentals will be applied towards the $400 plus tax per incident smoking fee.
For stays longer than 7 days the hotel system will obtain the CREDIT/DEBIT authorization on the entire stay.
How long until CREDIT/DEBIT authorizations are released?
While most credit cards issued by US based banks take 5-7 business days, it can also depend on the issuing bank’s policies. INTERNATIONAL debit and credit cards may take up to 30 days or more depending on the bank.