FREQUENTLY ASKED QUESTIONS
Frequently asked questions: OYO Times Square
Where is the hotel located?
OYO Times Square
157 West 47th Street
New York, NY 10036
What are the check-in and check-out times?
Check-in time is 3:00 PM EST
Check-out time is 12:00 PM EST (noon)
How can i request late check-out?
Late check-out is based on availability. Please reach out to our front desk, and they will let you know if it is possible for a complimentary check-out until 1:00PM EST. Unrequested late check-out is between 1:00PM EST and 5:00PM EST and will be subject to an additional 50% of room rate. Departures after 5:00 PM EST will be subject to an additional full night’s stay.
Can I request early check-in?
Early check-in is based on availability and cannot be guaranteed. Patterns for our departing guests vary daily. With this in mind, in the event your room type is available and fully serviced by our housekeeping department, the hotel will provide an early check-in when possible.
Will I be charged for an early departure?
If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged full amount including taxes and fees. Certain exceptions may apply.
What is the check-in age at the hotel?
Check-in age is 21 years of age and older. Any guests under the age of 21 will not be permitted to check into the hotel.
Can children stay for free?
Yes, guests who are 12 years of age and under stay free, as long as they are accompanied by an adult and are occupying the same room under the same booking.
Is my id/passport required at check-in?
A Government issued ID as well as a valid credit card is required at check-in.
What is the hotel’s cancellation policy?
Cancellation is 48 hours prior to arrival date before 3:00PM EST. One night's room rate and taxes are subject to be charged for refundable cancellations within that window.
Nonrefundable reservations will be non-cancellable, non-modifiable for the stay.
Does the hotel offer internet access?
Yes, both wired and wireless internet access is included in the facility fee and available in all guestrooms and public spaces.
What is included in the facility fee?
The hotel charges a facilities fee of $40.16 tax inclusive per room, per night, in addition to the room rate. The fee provides the following services:
- All local, long distance, and international phone calls
- Two (2) Citi bike passes per day.
- Premium high-speed wireless internet access for unlimited devices
- Unlimited use of our Business Center.
What are the taxes?
Taxes are 14.75% + $3.50 New York occupancy tax per night per room (subject to change without notice).
What amenities do you have in your hotel?
In our guestrooms, we provide access to Wi-Fi, flat screen TV, hair dryer, in-room personal safe, iron and ironing board.
You can make special requests by calling the hotel front desk and they can assist you with any possible requests.
Does the hotel offer laundry services on-site?
Laundry/Valet services are available for a charge.
What is the hotel’s policy on pets?
OYO Times Square is 100% pet-friendly! We welcome all guests with their pets to stay with us:
- At time of check-in, a $100 non-refundable fee per pet will be charged to the guest’s credit card for allowing the pet onto the property. Other fees may apply and be charged in the event of damage
Are microfridges/minibars available in all rooms?
Micro-fridges are available in many of our rooms for a charge.
Is parking available?
Parking is available at Icon parking located at 164 West 46th Street (between 6th and 7th avenues) which is a 2 minute walk from the hotel. The rates for parking are approximately $45(sedan) for 24 hours/ $55 for SUVs and larger vehicles. There are no valet services or In/Out privileges offered. Note that the guest should validate their parking ticket at hotel, and pay the garage directly upon departure.
How do I book a reservation and how do I pay for it?
You can book a reservation and check rates directly online or by calling 212.768.3700 or emailing firstname.lastname@example.org. Our Reservations Department is open 24 hours a day. We accept cash and credit cards (American Express, Visa, MasterCard, Discover, and JCB).
What are the nearby landmarks and places of interest?
The hotel is just steps away from Times Square. We are also within walking distance to Port Authority or Penn Station if you need to catch a train to Long Island, New Jersey, Boston, Washington, DC, or any Amtrak destination. The Empire State Building, Macy’s Department Store, and Jacob K Javits Convention Center is a short cab ride away.
Whom do I get in touch with to know more about nearby attractions and places of interests?
You may get in touch with our Concierge located in the hotel lobby. They will be glad to assist you with information about attractions near the hotel and exciting places for you to visit and experience the city.